Categories: E-Commerce Website Development, Outsourcing.12.2 min read.

Top 6 FREE WooCommerce Chatbots to Enhance Customer Engagement and Conversions

Integrating a chatbot into your WooCommerce store can greatly enhance your customer engagement and increase conversions. Explore how below!

About the Author: Celine Nguyen

A Marketing content writer with expertise in technology, innovation, and creativity — Passionate in technology solutions that transform lives and works.

By Celine Nguyen

In the dynamic landscape of eCommerce, WooCommerce chatbots have emerged as game-changing tools, transforming the way online stores engage with their customers. These AI-powered assistants provide 24/7 support, respond instantly to customer queries, and offer personalized shopping advice, creating a shopping experience that’s not just convenient but also highly engaging.

This guide delves into the world of chatbots in WooCommerce, exploring their significance in the eCommerce industry, how they enhance the online shopping journey, and their role in increasing customer engagement and conversion rates. We will also highlight some of the top free chatbots you can integrate into your WooCommerce store, and share a real-life case study of a store that successfully boosted its engagement and conversions with a chatbot.

Whether you’re an established online retailer or a new entrant in the eCommerce space, understanding and utilizing WooCommerce chatbots can be a strategic move to stay competitive and deliver superior customer experiences. Read on to discover how you can revolutionize your online store with chatbots.

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1. Unleashing you Revenue with the Power of WooCommerce Chatbots

The advent of Artificial Intelligence (AI) in eCommerce has brought forth a revolutionary tool – chatbots. By incorporating chatbots into your WooCommerce store, you can tap into a range of benefits:

  • 24/7 Customer Support: Unlike human support staff who need breaks and have fixed working hours, chatbots are available round the clock. They can provide immediate assistance to customers, irrespective of the time zone they are in. According to a study by Forbes, 60% of consumers appreciate 24/7 service provided by chatbots.
  • Instant Responses: Chatbots can answer customer queries instantly, reducing wait times and improving customer satisfaction. The State of Chatbots Report reveals that 64% of internet users say 24-hour service is the best feature of chatbots.
  • Cost Savings: By automating routine customer service tasks, chatbots can save significant costs. Chatbots Magazine suggests that businesses can reduce customer service costs by up to 30% through chatbots.
  • Improved Customer Engagement: Chatbots can engage customers in interactive conversations, offering personalized product recommendations and promotions. In fact, Business Insider reports that chatbots can increase customer engagement by up to 80%.
  • Higher Conversion Rates: Chatbots can guide customers through the purchasing process and address their concerns instantly, leading to higher conversion rates. A study by Invesp shows that chatbots can increase conversion rates by up to 20%.

2. The Pivotal Role of Chatbots in the eCommerce Customer Journey

Chatbots can be instrumental in enhancing the customer experience at various stages of the online shopping journey:

  • Product Discovery: Chatbots can use AI to provide personalized product suggestions based on customer preferences or previous shopping history. This tailored approach can increase click-through rates by 35%, according to Epsilon.
  • Product Queries: Chatbots can instantly answer product-related questions, helping customers make informed buying decisions. This real-time support can reduce shopping cart abandonment rates by up to 30%, as reported by Baymard Institute.
  • Checkout Process: Chatbots can guide customers through the checkout process, addressing any issues that might lead to cart abandonment. Companies using chatbots for this purpose see a 25% increase in conversions, says VentureBeat.
  • Post-Purchase Support: After the purchase, chatbots can provide order tracking updates, handle returns and exchanges, and answer any post-purchase queries. This post-purchase customer support can increase customer retention rates by 5%, leading to a 25% increase in profit, as per Bain & Company.

3. Supercharging Your Online Store with the Top 6 FREE WooCommerce Chatbots

Whether you’re looking for a chatbot that excels in automating customer interactions, one that integrates seamlessly with social media platforms, or one that can collect valuable customer information, this comprehensive list has got you covered. Read on to discover how these chatbots can revolutionize your online store and take your customer experience to the next level.

Here are the top free WooCommerce chatbots that can supercharge your online store:

Tidio Chatbot for WooCommerce store

Tidio is a well-known chatbot that excels in automating customer interactions, thereby improving the efficiency of your customer service. Tidio’s ability to instantly answer common customer queries makes it an invaluable tool for any WooCommerce store aiming to enhance customer satisfaction and drive conversions.

Key Features:

  • Offers basic chatbot services including automated customer interactions.
  • Capable of instantly providing responses to common customer queries.
  • Users have reported a significant 43% improvement in customer service efficiency with Tidio.

MobileMonkey for WooCommerce store

MobileMonkey is a versatile chatbot that integrates seamlessly with WooCommerce and social media platforms like Facebook Messenger. Its wide range of features and integrations make it a powerful tool for enhancing customer engagement and broadening your customer reach.

Key Features:

  • Offers features like chat blasting and Q&A triggers.
  • Allows integration with Facebook Messenger, expanding your customer reach.
  • Businesses using MobileMonkey have reported an average increase of 20% in sales.


Chatfuel is a chatbot that primarily focuses on Facebook Messenger. It enables businesses to set up an automated chat system for customer interaction, making it an excellent tool for businesses seeking to boost customer engagement on social media.

Key Features:

  • Facilitates easy setup for automated customer interactions on Facebook Messenger.
  • Users have reported a 67% higher engagement rate with customers using Chatfuel. offers a simple, user-friendly chatbot that helps businesses interact with site visitors and answer their queries. It’s a great choice for businesses aiming to improve their engagement rates and collect valuable information from visitors.

Key Features:

  • Capable of collecting important information from site visitors.
  • Provides user queries with a simple, intuitive chatbot interface.
  • Users have reported a 3x increase in customer engagement after integrating into their sites.


Gobot is a robust chatbot offering a wide range of features, including chatbot building, email capture, and call scheduling. It’s a valuable tool for businesses looking to increase lead generation and improve their marketing strategies.

Key Features:

  • Offers features like chatbot building, email capture, and call scheduling.
  • Gobot users have reported a 40% increase in lead generation after integration.


ManyChat is a chatbot known for its focus on Facebook Messenger, providing features like unlimited broadcasts and two sequences that enhance customer interaction. It’s an effective tool for businesses seeking to drive conversions and increase sales.

Key Features:

  • Provides features like unlimited broadcasts and two sequences.
  • Focused on enhancing customer interaction via Facebook Messenger.
  • ManyChat users have reported a 25% increase in sales after using the tool.

Different chatbots offer unique features tailored to various business needs. To help you make an informed decision, we’ve created a comparison table showcasing the key features of the top six WooCommerce chatbots: Tidio Chatbot, MobileMonkey, Chatfuel,, Gobot, and ManyChat.

This table provides a side-by-side analysis, making it easier to understand the capabilities of each chatbot and guiding you towards the one that best aligns with your business goals. The checkmark (✔️) indicates the availability of a feature in the respective chatbot.

Explore the table below to discover the potential of these chatbots for your WooCommerce store.

WooCommerce chatbots comparison

Conclusion: Utilize the Power of WooCommerce Chatbots

Integrating a chatbot into your WooCommerce store can greatly enhance your customer engagement and increase conversions. By providing 24/7 customer support and personalized experiences, chatbots can take your online store to the next level. Start exploring these free WooCommerce chatbots today and see the difference they can make in your eCommerce business.

Ready to revolutionize your customer service with a chatbot? Get in touch with our WooCommerce experts today.

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